Cancellation and Refund Policy for Syzygy Ecosports
At Syzygy Ecosports, we understand that sometimes plans change. Here’s our simplified policy should you need to cancel your booking:
Rescheduling
Reschedule your one-time booking at no additional cost 7 days before your scheduled activity.
Deposit Policy
- Standard Bookings: A mandatory 10% non-refundable deposit of the total trip price is required to confirm your booking and secure your place on the trip with a guide. Without this deposit, trip participation cannot be guaranteed, especially for walk-in customers.
- Specialized Tours: A 50% deposit is required due to the extensive planning involved. These tours have a distinct cancellation/refund policy, provided upon inquiry or booking.
- Reschedule your deposit to any future activity with a written request 7 days prior to the activity.
Cancellation and Refunds
- 14 days before the activity: Full refund minus the non-refundable deposit.
- 8 to 14 days before the activity: 50% refund.
- 3 to 7 days before the activity: 25% refund.
- Less than 3 days before the activity: No refund.
Reduction of Participants
No loss of deposit if you reduce the number of participants, provided it is communicated 7 days prior to the activity.
Cancellation by Syzygy Ecosports
All payments, including the deposit, are refunded if we cancel any trip due to unforeseen reasons.
Refund Method
For all refunds, we will process the refund using the original method of payment used at the time of booking. This includes payments made by credit card, bank transfer, UPI payments, etc.
Note
The company is not responsible for any additional charges incurred during your booking process. For refunds, please allow standard processing time as per your banking institution or payment service.
Contact Us For Assistance
For booking-related assistance, email us at [email protected].
Our Legal Address
SYZYGY ECOSPORTS
Proprietor: Jennifer Netto
Lakshmipuram Thoppu,
Thanni Pozhikkara Coastal Road,
Mayyanad PO, Kollam,
Kerala, INDIA 691303
Updated on 27 February 2025