At Syzygy Ecosports, while our primary engagement is in organizing kayaking trips and expeditions, we also retail equipment, gear, and safety equipment necessary for watersports and fishing. Shipping of these products is subject to the following conditions:
Geographic Coverage
Our shipping services only cover addresses within India. Unfortunately, we do not provide international shipping services at this time.
Shipping Charges
Shipping charges are applicable for all orders and are to be borne by the customer. These charges would either be determined at the time of checkout or communicated after the order is placed when the delivery address is specified.
Processing Time
- In-Stock Items: Orders for items that are in stock will be processed within 1-3 business days.
- Special Orders: Some products, especially specialized gear and equipment that are not in stock, may take 4-8 weeks for processing as these items may require importing. We endeavor to provide accurate estimates and keep you informed throughout the process.
Delivery
The delivery schedule varies depending on your location. Once your order has been shipped, you will receive an email notification containing shipment tracking information. Our team works closely with courier services to ensure timely and accurate delivery of your orders.
Non-delivery
If no one is available to receive the order when the courier attempts delivery, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
Address Information
It’s important to provide detailed and comprehensive shipping information when placing your order. Syzygy Ecosports is not responsible for undelivered packages based on misinformation of shipping addresses filled out by the customer upon checkout.
Contact Us
Should you have any questions about your order or shipping conditions, please feel free to contact us at [email protected].
Thank you for choosing Syzygy Ecosports.